FAQ

FAQ

Product Info

I release new products typically once a month. Bandanas and Mouse Ears styles are LIMITED, and are typically not restocked once they sell out. Waterproof collars  and leashes are always in stock. 

If you want to be the FIRST to know when the EXACT release date and time of each collection will be, then sign up for my newsletter at the bottom of every page.You’ll get news of the launch before any social media platforms!

To clean your collar or leash, take a bucket of cold or warm water, and add some dish soap. Then swish the item around in the bucket, rinse clean and allow to air dry! For stubborn areas you can use a cloth and some soap and scrub gently. 

Yes! A size chart is included in the last photo of each product, or in the actual menu for size choices.  Please note these are only estimates. For the best fit, please make sure to include your dog’s measurements (especially for vests). 

To clean your collar or leash, take a bucket of cold or warm water, and add some dish soap. Then swish the item around in the bucket, rinse clean and allow to air dry!

Hand wash in cold water (may add a little detergent and rise clear if desired) and lay flat to dry to avoid shrinking. May iron if needed. 

shipping + order info

Turnaround time for all products is between 5-7 business days. Turnaround time is the day you place your order until the day we ship it out. This does not include holidays and weekends, or shipping time! Choosing priority mail DOES NOT mean that you will receive your order in 2 days. 

USPS First Class shipping is available for orders that weigh less than 16 ounces. It costs $3-$5, and arrives in 2-4 business days (no guarantee). 

USPS Priority Mail is available for orders of any weight and costs $7+ and arrives in 1-3 business days (guaranteed). Orders over $150 Choosing Priority mail does NOT mean that your item will be made faster than our turnaround time. 

USPS First Class Mail International typically costs $9-$20 ($12 is common) and takes 7-21 business days. In some locations shipping may take up to 6 weeks. 

USPS Priority Mail International, typically takes 6-10 business days. The price will go up significantly and will depend heavily on the weight of your items and your location.

International orders may not include tracking or a guaranteed delivery date depending on your location.

In accordance with the law, all international orders will have the full declared value on customs form. Please be aware of your countries duties, fees, VAT taxes, and other charges. These fees are not included in the price of the item or the shipping costs, and are the customer’s responsibility. The Atomic Hound is not responsible for these charges, and are not able to refund you for these charges.  

Each order will ship out with tracking information. When you receive your shipping confirmation email, you will also receive the tracking info. Just click on the link to follow your order!

Email is the best way to reach us. If you haven’t yet received a shipping confirmation, the likelihood that we can cancel or change it is better but still not guaranteed.

Please note we are not responsible for incorrect addresses that have already shipped. We cannot refund the item or re-send new items free of charge. Make sure to DOUBLE check your shipping address.

First, please make sure that you received an initial order confirmation email. If you received your email, that means you successfully placed an order with us! If you didn’t, your order may not have gone through. If you were charged, but didn’t receive a confirmation email, please contact us.

Next, please check when you placed your oder. If you placed your order more than 7 business days ago,  your order should have shipped. In that case, please check to see if you received a shipping confirmation. If not, please contact us.

Finally, if you have received a shipping notification, please check the status of your order through the link you were emailed with your shipping tracking information. Your order may still be out for delivery. If your tracking information says your order was delivered, but you still don’t have your order,  please contact us.

The Atomic Hound is responsible for shipping until the tracking information states “Delivered” or “Notice Left”. 

If you (the buyer) claim that your package was not received, but the tracking states that the package was delivered, The Atomic Hound is no longer responsible. In this case YOU, the buyer, can reach out to USPS.

Occasionally packages will be lost by USPS (the tracking info never says delivered or notice left), and in that case we will work on filing a claim with you.

Additionally, The Atomic Hound, is NOT responsible for incorrect addresses. If however, you put the correct shipping address, but we, or our system, made a mistake, we will take responsibility.

We ship everything with specific packages to protect against damage. In the unlikely circumstance that your package arrives damaged, please contact us with documentation. 

If you are not 100% satisfied with your purchase, you have 30 days from receiving the item to return your item for a full refund. We offer FREE return shipping, with prepaid shipping labels (we do not refund original shipping).  Please note we are not able to offer free return shipping for international orders. 

Once we receive your item, we will process your return by 5 business days and refund the full product amount to your account. We do not offer exchanges or store credit. 

Please go to THIS page to make a return and for more information! 

dog models + donations

First of all, thank you so much for your interest in my brand! I will be hosting a model search sometime in March 2020! Make sure to sign up for my newsletter to be notified of when I start the search. And visit THIS page for more information on what we are looking for in model applicants. 

I DO NOT donate to individual (or company based) GoFundMe campaigns.

I DO NOT advertise for individual GoFundMe campaigns.

I DO NOT give away products for giveaways or other fundraisers, other than the ones I run myself. You are welcome to purchase an item yourself and include it in your giveaway!

I DO NOT send anyone free or reduced price products in exchange for reviews. You’re  welcome to review any items you purchase! 

I DO NOT give out discounts to individuals for my products, other than discounts I personally offer.

I DO NOT trade my products for services, other products or discounts from other shops or individuals.

If  you sign up for my newsletter you will receive a coupon for 10% off your first purchase.