Returns? Don't stress.
We want all your purchases with us to make your dog jump for joy, but we know that some things just aren't meant to be, so we happily accept free returns.
Undamaged, unused, and unwashed items may be returned, free of charge. It doesn't matter if the size was wrong, it doesn't match your dog's complexion, or if there is a flaw.
Returns must be made within 30 days of the date you receive your item.
Once we receive your item we will process your full refund within 5 business days. Be aware the refund can take a few days to hit your account.
We definitely want you to have the right fit for your dog. Any exchanges will be processed as new orders. You’ll make a return for the item within 30 days, and then immediately place a new order for the correct size or color. You will be charged shipping for the new order. Once we receive the returned item, we will refund your account within 5 business days.
We gladly accept returned items from international customers, but we are not able to offer free shipping on returns. Shipping expenses will be subtracted from your return.
We do not refund original shipping fees UNLESS we sent the wrong product or there was a malfunction in your product.
We are not responsible for incorrect addresses.
If the package gets returned to us, we will ask for payment to re-send the item to you. If the package gets lost due to an incorrect address, we will not refund you the cost of the items or the shipping fees.
If you put the correct shipping address, but we, or our system, made a mistake, we will take responsibility.
In March 2020 we transitioned to using only stainless steel and solid brass for the majority of our products. Both are high tarnish resistant and good for water use. It is still possible for stainless steel to rust, and while brass does not rust it can develop a patina over time. Both rust and patina can be cleaned from stainless steel and solid brass.
We do not accept returns for rusting, or tarnishing items since that is simply part of the natural life of any product containing metal.